Questions about the products

The backpack measures 40 cm x 32 cm x 16 cm and can be extended to 55 cm x 32 cm x 16 cm with the roll top.

Yes, with its basic dimensions of 40 cm x 32 cm x 16 cm, the backpack fits comfortably under the seat of most airplanes. If the Rolltop is filled, we recommend that you stow the backpack in the hand luggage compartment.

Yes, the Travbuddies travel backpack is made of PVC coated polyester 900D, making it extremely durable and water-repellent. Thanks to the PU coating, all external zippers are also water-repellent.

Yes, all products have a lifetime Guarantee. We will repair or replace any item that has a defect in materials and/or workmanship. Processing errors are detected without incurring any costs to you and we also cover the shipping costs. The guarantee is only valid for the original owner and covers does not cover normal wear and tear, such as damage to materials or misuse. All cases are examined individually.

We recommend that you wash the backpack by hand with mild detergent and a soft cloth. Let it then air dry. Avoid machine washing and drying.

Absolutely! The Travbuddies travel backpack is robust and waterproof, making it ideal for outdoor adventures like hiking and camping.

The cube is 29 x 15 x 12 cm in size and offers adjustable and removable partitions offer individual possibilities, which allows Most common cameras and lenses fit in it.

Our rain poncho is in Available in one size that should fit most adults. The generous fit ensures comfort and freedom of movement, no matter what size you wear.

Questions about shipping

You have 30 days from the delivery date to return the backpack, provided it is unused and in is in perfect condition.

Your order will be shipped from our warehouse in Germany. Shipping costs depend on the location of the warehouse and the destination. To see the current shipping costs, add the products to your shopping cart and enter Your address. Before your payment is processed, you can see the actual shipping costs see.

Once your order is shipped, you will receive an email with a tracking number. If you do not see this email, please check your spam folder. You can also find your tracking number and other order information by to log in to your account. If you do not have an account yet, you can log in to your account at the top right On the homepage of our website, click on Login. From there, click on Sign up.

All orders require up to two working days to be processed and delivered to our warehouse Most international orders can take between 10 and 20 business days and must go through customs before delivery. We make every effort to reduce delivery times but customs may cause additional time and delays in our orders and impose import duties. For shipments within Germany, shipping usually takes 2-3 working days.

We understand that errors can happen with orders and sometimes changes Please check your details again before submitting a Place an order. Unfortunately, we cannot guarantee that we will be able to place orders before they are passed on to our carriers, and incorrect or missing Address information may result in a failed delivery. Please write us an e- Mail or use our live chat if you notice an error in your information.

Questions about payment

We accept the following payment methods: - PayPal - Instant bank transfer - Credit cards (Visa, MasterCard, American Express) - Apple Pay - Google Pay - Klarna (purchase on account and installment payments)

Yes, we use secure encryption technologies to protect your payment information. All transactions are SSL secured.

Refunds are usually processed via the original method of payment. After After receiving the return, it may take 7-10 business days for the refund to appear in your account will be credited.

Travbuddies is committed to protecting your privacy. The information we collect will only be used to process your order. Emails that you send to us to Community will not be passed on to third parties.

Datenschutzrichtlinien

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You didn’t find an answer to your question?

We will be happy to advise you if you did not find a suitable answer among the frequently asked questions.